RU4M Terms of Purchase
These Terms define the procedure for ordering, payment, delivery, and submitting complaints related to the products and services offered on these pages. The http://RU4M.com website may be used for private, non-commercial purposes, free of charge, and in accordance with the following terms and rules.
The seller is RU4M Ltd, and the buyer is any visitor to these pages who completes an electronic order, submits it to the seller, and makes payment by credit card.
ORDERING
The buyer orders a product or service via an electronic order form.
A buyer is considered any person who electronically orders at least one product or service, completes the required information, and confirms the order.
All prices are expressed in Serbian dinars (RSD) and include VAT. All payments are processed in Serbian dinars (RSD), in accordance with the Conversion Statement set out in Section 2.
Products and services are ordered electronically by clicking on a specific product or service. A product or service is considered ordered at the moment the buyer selects and confirms the payment method.
1.1 Description of the Offered Services
RU4M Ltd provides digital services that enable users (event organizers) to publish, manage, and promote events on the http://RU4M.com platform. Buyers who purchase access to an event receive non-transferable, time-limited digital access to that event, as described on the event page. No physical goods are sold or delivered.
PAYMENT
Ordered products or services are paid online using the following payment cards: VISA, Dina, Amex, Maestro i Mastercard.
2.1 Conversion Statement
All payments will be charged in Serbian currency – Dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
2.1.1 Pricing and Additional Costs
All prices displayed on the RU4M website are shown inclusive of Value Added Tax (VAT), where applicable in accordance with the laws of the Republic of Serbia.
RU4M d.o.o. does not charge any additional or hidden fees. Before confirming the purchase, the customer will be clearly informed of the total amount payable for the selected service or event.
2.2 Protection of Confidential Transaction Data
When entering payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using SSL protocol and PKI systems, which represent the most advanced cryptographic technologies currently available.
The security of data during the purchase process is guaranteed by the payment card processor. At no point are payment card details available to our system.
2.3 Unauthorized Transactions
If the buyer notices an unauthorized transaction on their credit card related to a purchase on http://RU4M.com , they must immediately report it to their card issuer. RU4M Ltd does not store card data and cannot independently initiate charges, but will assist in verifying and resolving the disputed transaction.
DELIVERY
Since RU4M Ltd provides digital services and access to events, no physical delivery is performed. After successful and confirmed payment, the buyer receives a confirmation email containing event details and, where applicable, access information.
The buyer is responsible for ensuring the accuracy and availability of the email address provided during purchase. If the confirmation email does not arrive within a reasonable time, the buyer must notify RU4M Ltd.
RU4M Ltd is not responsible for issues caused by incorrect email addresses, spam filters, firewalls, or delays caused by third parties. Delivery is considered completed at the moment the confirmation email is sent.
3.1 Delivery Confirmation
Following successful payment and provision of digital access, RU4M Ltd provides the buyer with an electronic confirmation as proof of service delivery.
COMPLAINTS
RU4M Ltd undertakes to provide access to the event in accordance with the description at the time of purchase.
4.1 Access Issues
If the buyer is unable to access the event due to a technical issue on the side of RU4M Ltd, they must immediately contact customer support.
4.2 Technical Issues
RU4M Ltd will take all necessary measures to restore access without additional costs. RU4M Ltd is not responsible for issues caused by the buyer’s device, internet connection, or third-party tools.
4.3 Event Content
Event information corresponds to the published description. Visual representations may not always fully reflect the event format and do not constitute grounds for a complaint.
4.4 Cancellations and Refunds
Refunds are not provided in the event that the organizer cancels the event. Unless otherwise stated by the organizer, the buyer is not entitled to a refund once access has been granted, except in cases where RU4M Ltd is unable to provide access due to a system error.
In the event of a refund to a buyer who previously paid using a payment card, whether partially or in full, and regardless of the reason for the refund, RU4M is obligated to process the refund exclusively via VISA, EC/MC, and Maestro payment methods, meaning that the bank will execute the refund to the cardholder’s account at the request of the seller.
4.5 Liability
RU4M Ltd is solely responsible for the operation of the platform and the delivery of digital confirmation.
4.6 Buyer Obligations
The buyer is required to provide accurate information, ensure appropriate equipment and internet access, and follow the provided instructions.
4.7 Complaints Contact
Complaints may be submitted via the following email addresses:
support@ru4m.com
office@ru4m.com
COPYRIGHT PROTECTION
All copyrights are reserved by RU4M Ltd. Unauthorized reproduction, distribution, or public broadcasting of content is prohibited.
GENERAL PROVISIONS
RU4M Ltd reserves the right to amend these Terms and Conditions. The buyer is responsible for the accuracy of provided information and any costs related to internet access.
Errors and technical issues may be reported to: support@ru4m.com.
On behalf of RU4M, we commit to protecting the privacy of all our customers.We collect only the necessary, basic data about customers/users and data required for business operations and user communication, in accordance with good business practices and for the purpose of providing high-quality services.We provide customers with the option of choice, including the ability to decide whether they wish to be removed from mailing lists used for marketing campaigns.
All customer/user data is strictly protected and accessible only to employees who require such data to perform their work. All employees of RU4M Ltd (and business partners) are responsible for adhering to the principles of privacy protection.
Contact Us
If you have any questions about this Terms of Purchace, You can contact us:
By email:
office@ru4m.com
support@ru4m.com
RU4M Ltd Beograd
Tošin Bunar 272B Beograd (Novi Beograd)
JIB: 4405442830007
PIB: 405442830007
office@ru4m.com
support@ru4m.com
Privacy Policy
Terms and conditions
Request account deletion
RU4M Uslovi i pravila kupovine
USLOVI KUPOVINE
Ovi uslovi definišu postupak naručivanja, plaćanja, isporuke i podnošenja reklamacija u vezi sa proizvodima i uslugama ponuđenim na ovim stranicama. Veb-sajt http://RU4M.com može se koristiti u privatne, nekomercijalne svrhe, besplatno i u skladu sa sledećim uslovima i pravilima.
Prodavac je RU4M d.o.o., a kupac je svaki posetilac ovih stranica koji izvrši elektronsku porudžbinu, pošalje je prodavcu i izvrši plaćanje kreditnom karticom.
NARUČIVANJE
Kupac naručuje proizvod ili uslugu putem elektronskog obrasca za porudžbinu.
Kupcem se smatra svako lice koje elektronski naruči najmanje jedan proizvod ili uslugu, popuni tražene podatke i potvrdi porudžbinu.
Sve cene su izražene u srpskim dinarima (RSD) i uključuju PDV. Sva prikazana cena uključuje PDV i ne postoje dodatni niti skriveni troškovi. Sva plaćanja se obrađuju u srpskim dinarima (RSD), u skladu sa Izjavom o konverziji navedenom u Odeljku 2.
Proizvodi i usluge se naručuju elektronskim putem klikom na određeni proizvod ili uslugu. Smatra se da je proizvod ili usluga naručena u trenutku kada kupac izabere i potvrdi način plaćanja.
1.1 Opis ponuđenih usluga
RU4M d.o.o. pruža digitalne usluge koje omogućavaju korisnicima (organizatorima događaja) da objavljuju, upravljaju i promovišu događaje na platformi http://RU4M.com. Kupci koji kupe pristup događaju dobijaju neprenosiv, vremenski ograničen digitalni pristup tom događaju, kako je opisano na stranici događaja. Fizička roba se ne prodaje niti isporučuje.
PLAĆANJE
Naručeni proizvodi ili usluge plaćaju se online korišćenjem sledećih platnih kartica: VISA, Dina, Amex, Maestro i Mastercard.
2.1 Izjava o konverziji
Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena platna kartica biće izražen u lokalnoj valuti kroz konverziju u istu po kursu koji koriste kartičarske organizacije, a koji u trenutku transakcije ne može biti poznat. Kao rezultat ove konverzije postoji mogućnost neznatne razlike od originalne cene navedene na internet stranici.
2.1.1 Cene i dodatni troškovi
Sve cene prikazane na RU4M veb-sajtu uključuju porez na dodatu vrednost (PDV), ukoliko je isti primenljiv u skladu sa zakonima Republike Srbije.
RU4M d.o.o. ne naplaćuje dodatne niti skrivene troškove. Pre potvrde kupovine, kupac će biti jasno informisan o ukupnom iznosu koji plaća za odabranu uslugu ili događaj.
2.2 Zaštita poverljivih podataka o transakcijama
Prilikom unosa podataka o platnoj kartici, poverljive informacije se prenose putem javne mreže u zaštićenom (kriptovanom) obliku korišćenjem SSL protokola i PKI sistema, koji predstavljaju najsavremenije kriptografske tehnologije trenutno dostupne.
Bezbednost podataka tokom procesa kupovine garantuje procesor platnih kartica. Ni u jednom trenutku podaci o platnoj kartici nisu dostupni našem sistemu.
2.3 Neovlašćene transakcije
Ukoliko kupac primeti neovlašćenu transakciju na svojoj kreditnoj kartici povezanu sa kupovinom na http://RU4M.com, dužan je da to odmah prijavi izdavaocu svoje kartice. RU4M d.o.o. ne čuva podatke o karticama i ne može samostalno inicirati naplatu, ali će pomoći u proveri i rešavanju sporne transakcije.
ISPORUKA
S obzirom na to da RU4M d.o.o. pruža digitalne usluge i pristup događajima, fizička isporuka se ne vrši. Nakon uspešno izvršene i potvrđene uplate, kupac dobija potvrdu putem e-maila koja sadrži detalje događaja i, gde je primenljivo, podatke za pristup.
Kupac je odgovoran za tačnost i dostupnost e-mail adrese unete tokom kupovine. Ukoliko potvrda putem e-maila ne stigne u razumnom roku, kupac je dužan da obavesti RU4M d.o.o.
RU4M d.o.o. nije odgovoran za probleme izazvane netačnim e-mail adresama, spam filterima, firewall-ovima ili kašnjenjima izazvanim od strane trećih lica. Smatra se da je isporuka izvršena u trenutku slanja potvrde putem e-maila.
3.1 Potvrda isporuke
Nakon uspešne uplate i omogućavanja digitalnog pristupa, RU4M d.o.o. dostavlja kupcu elektronsku potvrdu kao dokaz o izvršenoj isporuci usluge.
REKLAMACIJE
RU4M d.o.o. se obavezuje da omogući pristup događaju u skladu sa opisom u trenutku kupovine.
4.1 Problemi sa pristupom
Ukoliko kupac ne može da pristupi događaju zbog tehničkog problema na strani RU4M d.o.o., dužan je da odmah kontaktira korisničku podršku.
4.2 Tehnički problemi
RU4M d.o.o. će preduzeti sve neophodne mere kako bi ponovo omogućio pristup bez dodatnih troškova. RU4M d.o.o. nije odgovoran za probleme izazvane uređajem kupca, internet konekcijom ili alatima trećih strana.
4.3 Sadržaj događaja
Informacije o događaju odgovaraju objavljenom opisu. Vizuelni prikazi ne moraju uvek u potpunosti odražavati format događaja i ne predstavljaju osnov za reklamaciju.
4.4 Otkazivanje i povraćaj sredstava
Povraćaj sredstava se ne vrši u slučaju da organizator otkaže događaj. Osim ako organizator ne navede drugačije, kupac nema pravo na povraćaj sredstava nakon što mu je pristup omogućen, osim u slučajevima kada RU4M d.o.o. nije u mogućnosti da obezbedi pristup zbog sistemske greške.
U slučaju povraćaja sredstava kupcu koji je prethodno izvršio plaćanje platnom karticom, delimično ili u celosti, i bez obzira na razlog povraćaja, RU4M je u obavezi da povraćaj izvrši isključivo putem VISA, Dina, Amex, EC/MC i Maestro metoda plaćanja, što znači da će banka, na zahtev prodavca, izvršiti povraćaj sredstava na račun korisnika kartice.
4.5 Odgovornost
RU4M d.o.o. je isključivo odgovoran za funkcionisanje platforme i dostavljanje digitalne potvrde.
4.6 Obaveze kupca
Kupac je dužan da pruži tačne informacije, obezbedi odgovarajuću opremu i internet pristup, kao i da prati dostavljena uputstva.
4.7 Kontakt za reklamacije
Reklamacije se mogu podneti putem sledećih e-mail adresa:
support@ru4m.com
office@ru4m.com
ZAŠTITA AUTORSKIH PRAVA
Sva autorska prava zadržava RU4M d.o.o. Neovlašćeno umnožavanje, distribucija ili javno emitovanje sadržaja je zabranjeno.
OPŠTE ODREDBE
RU4M d.o.o. zadržava pravo izmene ovih Uslova i odredbi. Kupac je odgovoran za tačnost dostavljenih podataka i sve troškove povezane sa pristupom internetu.
Greške i tehnički problemi mogu se prijaviti na: support@ru4m.com
U ime RU4M obavezujemo se da ćemo čuvati privatnost svih naših kupaca.Prikupljamo samo neophodne, osnovne podatke o kupcima/ korisnicima i podatke neophodne za poslovanje i informisanje korisnika u skladu sa dobrim poslovnim običajima i u cilju pružanja kvalitetne usluge.Dajemo kupcima mogućnost izbora uključujući mogućnost odluke da li žele ili ne da se izbrišu sa mailing lista koje se koriste za marketinške kampanje.
Svi podaci o korisnicima/kupcima se strogo čuvaju i dostupni su samo zaposlenima kojima su ti podaci nužni za obavljanje posla. Svi zaposleni RU4M d.o.o. (i poslovni partneri) odgovorni su za poštovanje načela zaštite privatnosti.
Kontaktirajte nas:
Ukoliko imate bilo kakva pitanja u vezi sa ovim Uslovima i pravilima kupovine, možete nas kontaktirati:
Putem e-pošte:
office@ru4m.com
support@ru4m.com
RU4M Ltd Beograd
Tošin Bunar 272B Beograd (Novi Beograd)
JIB: 4405442830007
PIB: 405442830007
office@ru4m.com
support@ru4m.com
Privacy Policy
Terms and conditions
Request account deletion